Olusegun Oke Library, Ladoke Akintola University of Technology

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LAUTECH
Lucas, Robert W.

Customer service : skills for success / Robert W. Lucas. - 6th ed. - New York : McGraw-Hill, c2015. - xxv, 436 p. : ill. ;

1259252945 (pbk. : alk. paper)


Customer services.

HF5415.5 / .L83 2012