00438cam a22001334a 4500008004100000020001800041100002200059245008900081250001300170260004300183300004000226650001300266050002500279100903s2011    nyua     b    001 0 eng    a97800712208041 aFutrell, Charles.10aFundamentals of selling :bcustomers for life through service /cCharles M. Futrell.  a12th ed.  aNew York :bMcGraw-Hill Irwin,cc2011.  axxxiv, 652 p. :bill. (some col.) ; 0aSelling.00aHF5438.25b.F87 2011