01188cam a22001454a 4500008004100000020003500041100002100076245005300097250001200150260004800162300002500210520075900235650002200994050002601016100816s2011    njua     b    001 0 eng    a9780470637524 (acidfree paper)1 aBardi, James A.,10aHotel front office management /cJames A. Bardi.  a5th ed.  aHoboken, N.J. :bJohn Wiley & Sons,cc2011.  axv, 492 p. :bill. ;  a"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"-- 0aHotel management.00aTX911.3.M27bB35 2011