01532cam a22001934a 4500008004100000020003500041100002700076245005300103250001200156260004800168300002500216520075900241650002801000942000701028050002601035999001701061952012401078952013601202100816s2011    njua     b    001 0 eng    a9780470637524 (acidfree paper)1 aBardi, James A.,9882510aHotel front office management /cJames A. Bardi.  a5th ed.  aHoboken, N.J. :bJohn Wiley & Sons,cc2011.  axv, 492 p. :bill. ;  a"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"-- 0aHotel management.98826  cBK00aTX911.3.M27bB35 2011  c30526d30526  00102lcc40708NFICaMAINbMAINcOOERd2015-09-28eGFTl0oTX 911.3 .M27B35 2011p0036799r2015-09-28 00:00:00t2yBK  00102lcc40708NFICaMAINbMAINcOOERd2019-08-21eGFTl0oTX 911.3 .M27B35 2011p0037228r2019-08-21 00:00:00t2w2019-08-21yBK