00551pam a2200181 a 4500 940128s1994 enka b 001 0 eng 9780077116279 0077116275 Palmer, Adrian. 12691 Principles of services marketing / Adrian Palmer. 5th ed. London ; New York : McGraw-Hill, c2008. xviii,606p . : ill. ; Marketing Management. 12692 Service industries Marketing. 12693 BK HF5415.13 .P3242 1994 32902 32902 0 0 lcc 0 0 NFIC MAIN MAIN OOER 2017-11-22 GFT 0 HF 5415.13 .P35 2008 0029052 2017-11-22 00:00:00 2 BK 0 0 lcc 0 0 NFIC MAIN MAIN OOER 2019-07-19 PHC 0 HF 5415.13 .P35 2008 0028911 2019-07-19 00:00:00 2 2019-07-19 BK