TY  - BOOK
AU  - POUNDS, Jerry
AU  - WERNER, Tom
AU  - FOXWORTHY, Bob
AU  - MORAN, Daniel
TI  - QUALITY Behavior and the Bottom line: the human side of quality improvement
SN  - 9781508567431
KW  - Behavioral assessment
KW  - Human behavior
KW  - Quality function development
ER  -