TY  - BOOK
AU  - Colombo,George W.
TI  - Killer customer care: how to provide five star service that will double and triple profits 
SN  - 1891984861
AV  - HF5415.5 .C624 2003
PY  - 2003///
CY  - Irvine, CA
PB  - Entrepreneur Media
KW  - Customer services
N1  - Includes index
UR  - http://www.loc.gov/catdir/description/mh051/2003049406.html
UR  - http://www.loc.gov/catdir/bios/mh042/2003049406.html
ER  -