00471cam a2200145 a 4500008004100000020002200041100002500063245008000088260003600168300002700204650002400231650002200255650002300277050002500300040607s2004    ohua     b    001 0 eng d  a0324202652 (hbk.)1 aBüschken, Joachim,10aHigher profits through customer lock-in :ba roadmap /cJoachim Büschken.  aMason, Ohio :bThomson,cc2004.  aviii, 199 p. :bill. ; 0aCustomer relations. 0aCustomer loyalty. 0aCustomer services.00aHF5415.5b.B874 2004