00530cam a2200169 a 4500 34913 34913 040607s2004 ohua b 001 0 eng d 0324202652 (hbk.) Büschken, Joachim, Higher profits through customer lock-in : a roadmap / Joachim Büschken. Mason, Ohio : Thomson, c2004. viii, 199 p. : ill. ; Customer relations. 5551 Customer loyalty. Customer services. 10571 BK HF5415.5 .B874 2004 0 0 lcc 0 -1 NFIC MAIN MAIN MSFL 2021-04-13 GFT 0 HF 5415.5 .B874 2004 0041914 2021-04-13 00:00:00 4 2021-04-13 BK 0 0 lcc 0 -1 NFIC MAIN MAIN MSFL 2021-04-13 GFT 0 HF 5415.5 .B874 2004 0041915 2021-04-13 00:00:00 4 2021-04-13 BK 0 0 lcc 0 -1 NFIC MAIN MAIN MSFL 2021-04-13 GFT 0 HF 5415.5 .B874 2004 0041916 2021-04-13 00:00:00 4 2021-04-13 BK 0 0 lcc 0 -1 NFIC MAIN MAIN MSFL 2021-04-13 GFT 0 HF 5415.5 .B874 2004 0041917 2021-04-13 00:00:00 4 2021-04-13 BK