000			01248cam a22001694a 4500
008			100816s2011 njua b 001 0 eng
020			_a9780470637524 (acidfree paper)
100	1		_aBardi, James A., _98825
245	1	0	_aHotel front office management / _cJames A. Bardi.
250			_a5th ed.
260			_aHoboken, N.J. : _bJohn Wiley & Sons, _cc2011.
300			_axv, 492 p. : _bill. ;
520			_a"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--
650		0	_aHotel management. _98826
942			_cBK
050	0	0	_aTX911.3.M27 _bB35 2011
999			_c30526 _d30526