| 000 | 00758cam a2200193 a 4500 | ||
|---|---|---|---|
| 008 | 020201s2001 ii a b 100 0 eng | ||
| 020 | _a9780070435049 | ||
| 245 | 0 | 0 |
_aCustomer relationship management : _bemerging concepts, tools, and applications / _ceditors, Jagdish N. Sheth, Atul Parvatiyar, G. Shainesh. |
| 260 |
_aNew Delhi : _bTata McGraw-Hill Pub. Co., _cc2001. |
||
| 300 |
_axv, 544 p. : _bill. ; |
||
| 520 | _aPapers presented at an international conference. | ||
| 650 | 0 |
_aCustomer relations _xManagement _vCongresses. _911949 |
|
| 650 | 0 |
_aRelationship marketing _vCongresses. _911950 |
|
| 700 | 1 |
_aSheth, Jagdish N. _95665 |
|
| 700 | 1 |
_aParvatiyar, Atul. _911951 |
|
| 700 | 1 |
_aShainesh, G. _95662 |
|
| 942 | _cBK | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.C8362 2001 |
| 999 |
_c32536 _d32536 |
||