| 000 | 00530cam a2200169 a 4500 | ||
|---|---|---|---|
| 999 |
_c34913 _d34913 |
||
| 008 | 040607s2004 ohua b 001 0 eng d | ||
| 020 | _a0324202652 (hbk.) | ||
| 100 | 1 | _aBüschken, Joachim, | |
| 245 | 1 | 0 |
_aHigher profits through customer lock-in : _ba roadmap / _cJoachim Büschken. |
| 260 |
_aMason, Ohio : _bThomson, _cc2004. |
||
| 300 |
_aviii, 199 p. : _bill. ; |
||
| 650 | 0 |
_aCustomer relations. _95551 |
|
| 650 | 0 | _aCustomer loyalty. | |
| 650 | 0 |
_aCustomer services. _910571 |
|
| 942 | _cBK | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.B874 2004 |