LAUTECH

Killer customer care :

Colombo, George W.

Killer customer care : how to provide five star service that will double and triple profits / by George Colombo. - Irvine, CA : Entrepreneur Media, c2003. - xviii, 246 p. : ill. ; - Entrepreneur mentor series .

Includes index.

1891984861


Customer services.

HF5415.5 / .C624 2003