Higher profits through customer lock-in :
Büschken, Joachim,
Higher profits through customer lock-in : a roadmap / Joachim Büschken. - Mason, Ohio : Thomson, c2004. - viii, 199 p. : ill. ;
0324202652 (hbk.)
Customer relations.
Customer loyalty.
Customer services.
HF5415.5 / .B874 2004
Higher profits through customer lock-in : a roadmap / Joachim Büschken. - Mason, Ohio : Thomson, c2004. - viii, 199 p. : ill. ;
0324202652 (hbk.)
Customer relations.
Customer loyalty.
Customer services.
HF5415.5 / .B874 2004